Return & Refund Policy of Banglapon.org –
Your Satisfaction, Our Priority
At Banglapon.org, we strive to provide the highest quality products and an excellent shopping experience. However, we understand that there may be rare instances where issues arise. This policy outlines the circumstances under which we will accept returns and issue refunds.
No General Returns or Refunds
We value our customers and their satisfaction. However, please note that we do not offer general return or refund options for our products. We encourage you to carefully review the product details and make informed decisions before making a purchase.
Exception: Out-of-Date Products
Our primary concern is delivering products that meet our high standards. If you receive a product that is out-of-date, we are committed to resolving the issue promptly.
Steps for Reporting an Out-of-Date Product:
1. Notify Us Promptly:
Contact our customer service team within 5 days of receiving the out-of-date product. Please provide your order number and detailed information about the issue.
2. Verification Process:
Our executive will verify the out-of-date product claim. You may be asked to provide photographs or other evidence to support your claim.
3. Return and Refund Process:
Upon verification, we will instruct you on how to return the product. The product must be in its original packaging and undamaged condition. Once we receive and inspect the returned product, we will process a replacement or issue a refund.
Conditions for Returns
To ensure a smooth return process for out-of-date products, please adhere to the following conditions:
– The product must be unused, unopened, and in its original packaging.
– The product should be securely packed to prevent damage during transit.
– We cannot accept returns if the product has been tampered with, used, washed, or altered in any way.
Refund Process
Once our team has verified and accepted the return of the out-of-date product, we will process your refund. Refunds will be issued in the original form of payment used during the purchase.
Refund Timeline:
– Credit Card or Net-Banking Payments:
Refunds will be credited to your account within 10 working days.
– Cheque or Demand Draft (DD) Payments:
A cheque will be sent to the billing address. Please allow additional time for cheque delivery and fund crediting after cheque deposit.
Please note, we are not responsible for delays in credit to the cardholder’s account as these are managed by the cardholder’s issuing bank.
Cancellation Policy
If you need to cancel your order, please contact our Customer Care team as soon as possible with your order number. We can cancel and process a refund for orders that have not yet been dispatched.
Post-Dispatch Cancellations:
– If your order has already been dispatched but not yet delivered, you can refuse the delivery. Please inform our Customer Care team about the refusal.
– For prepaid orders, refunds will be processed according to our return policies.
Contact Us
We are committed to ensuring your satisfaction and providing a smooth shopping experience. If you have any questions or need further assistance, please reach out to our Customer Care team at:
Email: [insert email address]
Phone: [insert phone number]